Refund policy

Return & Exchange Policy

Simple, Easy & Hassle-Free Shopping

At Abrish Pet customer satisfaction is our top priority. We want you to shop with confidence and feel happy with every purchase. If for any reason you are not satisfied we offer a smooth and fair Return & Exchange process.

Return & Exchange Eligibility

You can request a return or exchange within 7 days of delivery if the product is:

  • Incorrect item delivered

  • Incomplete order

  • Defective or damaged

⚠️ Abrish Pet reserves the right to reject requests that do not meet our policy conditions or show misuse of the return facility.

Conditions for Return or Exchange

To be eligible the product must meet the following conditions:

  • Item must be unused, unworn, and unwashed

  • Item must be in original condition with no damage caused after delivery

  • Original tags, labels, and packaging must be intact

  • Order number, receipt, or proof of purchase is required

Items returned without tags or in used condition will not be accepted.

How to Request a Return or Exchange

Requesting a return or exchange is easy:

📞 Call or WhatsApp our Customer Support
Phone: 0310-050-0900

Our support team will guide you step by step.

Required Information

When contacting us, please share:

  • Order Number

  • Registered Phone Number or Email

  • Clear photos or video of the damaged / incorrect item

This helps us resolve your request faster.

Return Shipping Process

Once your request is approved:

  • Our team will guide you on the return method

  • You may be asked to:

    • Drop the item at a nearby courier point, or

    • Wait for pickup (available in selected cities only)

⏳ Return shipment usually reaches our warehouse within 3–4 working days.

Refund & Exchange Process

Refund

  • After receiving and inspecting the item, we will inform you about approval

  • Approved refunds are processed within 24–48 hours

  • Refunds are issued via the agreed payment method (COD refunds are handled accordingly)

Exchange

  • Exchange delivery time is 3–5 working days

  • Exchange is allowed for items of equal value

  • If the selected replacement is unavailable, a refund will be offered

Important Notes

  • Sale items may have limited return options

  • Personal care or hygiene products may not be returnable unless damaged

  • Abrish Pet reserves the right to update this policy anytime

Thank you for shopping with Abrish Pet.
We value your trust and are always here to help.

Abrish Pet —
Pet Your Friends.